Terms and Conditions

Last updated: June 2026 · VISIONMADE AI LTD

These Terms and Conditions govern access to and use of the visionmade.ai platform and the Vera AI conversational widget service (the "Service"), operated by VISIONMADE AI LTD, trading as visionmade.ai, company number 17173691, registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

These Terms apply to Creators who sign up for, subscribe to, deploy or otherwise use the Service. By creating an account, subscribing to the Service or deploying Vera, you confirm that you have read, understood and agree to be bound by these Terms.

1. Prior information and contracting party

The contracting party providing the Service is VISIONMADE AI LTD, trading as visionmade.ai, company number 17173691, registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

For contractual or service-related enquiries: [email protected]

The Service is intended for business, professional and commercial users only.

2. Object of the Service

visionmade.ai provides an AI-powered conversational widget called Vera, designed to be embedded on Creator landing pages to engage with Visitors, answer questions about a Creator's offer, support conversion flows and generate conversation intelligence, analytics and reporting.

Vera is a support and engagement tool. The Service does not guarantee sales, revenue, conversion rates or any specific business outcome.

3. Acceptance of these Terms

These Terms are accepted by click-wrap, account registration, subscription, deployment of Vera or continued use of the Service after the Terms have been made available. If you are accepting on behalf of a company or entity, you represent that you have authority to bind that entity.

4. Account registration and eligibility

To use the Service, you must:

be at least 18 years old;
act as a business, professional or commercial user;
provide accurate, complete and up-to-date account, billing and onboarding information;
keep your credentials secure and confidential;
ensure that only authorised persons access your account.

You are responsible for all activity carried out through your account. Notify us without undue delay of any unauthorised access or security incident.

5. Subscription, free trial and payment

5.1. Free trial

Where offered, the Service may include a free trial. At the end of the free trial, you must subscribe to a paid plan to continue using the Service.

5.2. Subscription plans

Subscriptions are charged on a recurring basis according to the plan selected. Unless otherwise stated, subscriptions are monthly and continue until cancelled. Pricing and plan features are displayed at the time of sign-up and may be updated with reasonable prior notice to existing subscribers.

5.3. Payment processing

Payments are processed by a third-party payment processor. visionmade.ai does not store full card details. By providing payment details, you authorise us to charge applicable fees on a recurring basis.

5.4. Failed payments

If a payment fails, we may notify you and request that you update your payment method. We may suspend or deactivate the Service if payment remains outstanding after reasonable notice.

5.5. Refunds

Unless otherwise required by mandatory law or expressly agreed in writing, fees are non-refundable. If you cancel, you will normally retain access until the end of the current paid billing period.

6. Cancellation and account closure

You may cancel your subscription through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. Following cancellation, your Vera widget may be deactivated and conversation logs retained, exported, deleted or anonymised in accordance with the Privacy Policy and Data Processing Agreement.

7. Onboarding, configuration and corrections

7.1. Onboarding

To deploy Vera, you must provide onboarding information about your offer, audience, landing page, tone of voice, FAQs, claims and pricing. You are responsible for ensuring all information provided is accurate, complete, lawful and not misleading.

7.2. Style and factual corrections

Your plan may include a certain number of style, tone or framing corrections after initial deployment, as described in the relevant plan. Factual corrections to specific verifiable information may be requested where necessary. Additional configuration work outside the included allowance may be charged separately where agreed.

7.3. Accuracy of Creator information

Vera's responses depend on the information supplied by the Creator. We are not responsible for inaccuracies in Vera's outputs where these arise from inaccurate or incomplete information provided by you. You must promptly notify us if any information used to configure Vera becomes inaccurate.

8. Acceptable use and Creator obligations

You must use the Service only for lawful purposes and in accordance with these Terms. You must not:

make false, misleading, unverifiable or unlawful claims about your offer, including income guarantees, health outcome claims, fabricated testimonials or false scarcity;
use the Service to provide regulated professional advice, including legal, medical, therapeutic, financial or investment advice, unless expressly approved by visionmade.ai;
use Vera to collect personal data that is excessive, unnecessary, unlawful or incompatible with the purpose disclosed to Visitors;
instruct or prompt Vera to request special category data or data relating to children unless specifically assessed and lawfully implemented;
attempt to override, disable or circumvent Vera's safety behaviours, AI transparency notice or security controls;
use Vera to impersonate a human being or conceal the fact that Visitors are interacting with an AI assistant;
resell, sublicense, white-label, assign or provide access to the Service to third parties without our prior written consent;
reverse engineer, scrape, copy, interfere with or attempt to gain unauthorised access to the Service or related systems;
use the Service in any way that may damage the reputation of visionmade.ai, expose us to regulatory or legal risk, or breach applicable law.

9. Restricted and prohibited use cases

The following categories are prohibited unless expressly approved in writing by visionmade.ai:

adult content, sexual services or explicit sexual material;
gambling, betting or games of chance;
regulated financial services, investment advice, credit services or financial return guarantees;
medical diagnosis, prescription, treatment or regulated healthcare services;
legal advice services or other regulated professional advice;
illegal, harmful, discriminatory, hateful, violent, deceptive or exploitative content or services;
services targeted at children without prior written approval and appropriate legal assessment.

The following categories may require manual review before deployment: health and wellness offers adjacent to medical claims; financial education or money mindset coaching; highly regulated sectors or sensitive audiences.

10. AI transparency and Vera safety behaviours

Vera is an AI assistant. You must ensure that Visitors are clearly informed, before or at the start of the interaction, that they are interacting with an AI system and that conversations may be logged.

Vera includes non-negotiable safety behaviours — Vera must not:

make specific income or financial return guarantees;
make medical diagnosis, prescription or treatment claims;
use deceptive urgency tactics, false scarcity or fabricated testimonials;
deny being an AI assistant when asked or when disclosure is required;
produce explicit, harmful, discriminatory or unlawful content;
engage inappropriately with Visitors who appear to be minors.

11. Data protection, privacy and cookies

The processing of personal data is governed by the visionmade.ai Privacy Policy, Cookie Policy and, where applicable, the Data Processing Agreement. For Visitor Personal Data processed through Vera, the Creator acts as controller and visionmade.ai acts as processor. You are responsible for ensuring your landing page includes appropriate privacy and cookie notices.

12. Intellectual and industrial property

12.1. visionmade.ai intellectual property

The Service, platform, software, Vera name and persona, system prompt architecture, workflows, designs, interfaces, documentation, know-how, underlying technology, trademarks and all related intellectual property rights are owned by visionmade.ai or its licensors. Nothing in these Terms transfers ownership of any visionmade.ai intellectual property to you.

12.2. Licence to use the Service

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your active subscription.

12.3. Creator content

You retain ownership of the content and materials you provide to configure Vera. You grant visionmade.ai a worldwide, non-exclusive, royalty-free licence to use that content solely as necessary to provide and operate the Service.

12.4. Generated prompts and outputs

System prompts and configuration logic generated by visionmade.ai remain the property of visionmade.ai. Vera outputs are generated by AI and you are responsible for reviewing them before relying on them for any business or customer-facing purpose.

12.5. Conversation logs

Conversation logs are processed as described in the Data Processing Agreement and Privacy Policy. Conversation data is not sold by visionmade.ai.

13. Availability, maintenance and changes to the Service

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability. We may update, modify, suspend or discontinue features from time to time. Where changes materially affect active Creators, we will provide reasonable notice where practicable.

14. Third-party services and integrations

The Service may rely on third-party providers including hosting, database, AI model, security, CDN, payment and email providers. We are not responsible for third-party services except to the extent required by applicable law. You are responsible for ensuring your own website, landing page and integrations are lawful and compatible with the Service.

15. Disclaimers

The Service is provided on an "as is" and "as available" basis, to the fullest extent permitted by applicable law. We do not warrant that Vera will always generate accurate, complete or appropriate responses. The Service is not a substitute for professional advice.

16. Limitation of liability

To the fullest extent permitted by applicable law:

we shall not be liable for indirect, incidental, special, consequential, exemplary or punitive damages;
we shall not be liable for loss of profits, revenue, business, goodwill, data or business interruption;
we shall not be liable for inaccuracies in Vera's responses arising from Creator Content or instructions provided by you;
our aggregate liability shall not exceed the total fees paid by you to visionmade.ai in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify and hold harmless visionmade.ai, its directors, officers, contractors and representatives from any claims, damages, losses, liabilities, costs and expenses arising from: your breach of these Terms; your use of the Service in breach of applicable law; Creator Content or information provided by you; any claim brought by a Visitor in connection with Vera's responses based on your content; or your failure to provide appropriate privacy, cookie or AI transparency notices on your landing page.

18. Suspension and termination

We may suspend or terminate your access to the Service without liability if you breach these Terms, fail to pay fees after reasonable notice, your use creates legal or reputational risk, or we are required to do so by law. Where we terminate without cause, we may provide a pro-rata refund of prepaid fees.

19. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice to active Creators. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. General provisions

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Agreement and subscription plan, constitute the entire agreement between you and visionmade.ai in relation to the Service. If any provision is held invalid, the remaining provisions shall continue in full force and effect. You may not assign your rights or obligations without our prior written consent.

21. Governing law and jurisdiction

These Terms and any contractual dispute or claim arising out of or in connection with them or the Service shall be governed by the laws of England and Wales, without prejudice to any mandatory rights or protections that may apply under applicable law.

Subject to any mandatory applicable law, the courts of England and Wales shall have exclusive jurisdiction over any contractual dispute or claim arising out of or in connection with these Terms or the Service.

Data protection matters shall be interpreted in accordance with applicable Data Protection Laws and the Data Processing Agreement, without limiting the powers of competent supervisory authorities.

22. Contact

VISIONMADE AI LTD, trading as visionmade.ai
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: [email protected]